Website Questions
Q: Can I pay the full principal and interest (outstanding) balance before the final payoff date?
Yes, you can pay your total outstanding balance before the final payoff date. We are happy to accept payment without any pre-pay penalty fees.
Q: Can I make monthly payments in advance (before the statement due date)?
Yes, you can pay your next monthly payment up to six months in advance. This does not apply for automatic draft service.
Automatic Draft Questions
Q: What if the payment date I set up falls on a weekend or holiday?
If your payment due date happens to fall on a weekend or a holiday, the payment will be processed on the following business day.
Q: How do I update my billing information?
Please contact our representatives at +800.355.1061 seven (7) days prior to your due date.
Q: What are the hours of operation for Tri State Financial?
Monday - Thursday: 8:00 AM - 9:00 PM EST, Friday: 8:00 AM - 5:00 PM EST, Saturday: 9:00 AM - 1:00 PM EST
Account Questions
Q: How do I obtain a copy of my contract?
Contracts are not available online. Please call us directly at 800.355.1061 and we will be happy to send you a copy of your contract.
Q: How do I request a copy of my statement?
Please contact our representatives at 800.355.1061 and we will be happy to send you your statement. This will show you a listing of all transactions on your retail installment contract.
Tri State Financial treats all personal information in a confidential manner based on the highest ethical standards. We may share your personal data or information with affiliated organizations. We will not sell your personal data or information to third parties or unaffiliated entities.
Browser Requirements
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Microsoft Internet Explorer browsers: IE 8+
Mozilla Firefox browsers: Firefox 3.5+
Google Chrome browsers: Google Chrome 5+
Safari browser version (10 MAC OSX) / (5 Windows) or greater